Terms of Service

Last updated: June 2026

1. Agreement to Terms

By accessing or using the LeadRaptor service, website, or platform (collectively, the Service), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the Service. These Terms constitute a legally binding agreement between you and Allen Operations Limited (Labuan IBC, LL22185), operating as LeadRaptor.

2. Description of Service

LeadRaptor provides a done-for-you Meta Click-to-WhatsApp lead generation service for Singapore SMEs. The Service includes campaign setup and management, AI-powered lead qualification, WhatsApp automation, meeting booking, and access to a client portal. The specific features available to you depend on your selected pricing tier.

3. Trial Period

LeadRaptor offers a 7-day free trial period. During the trial, no service fee is charged. You are responsible for all Meta advertising spend incurred during the trial period. The trial begins on the date your campaigns go live. At the conclusion of the trial, continued use of the Service requires payment of the applicable monthly fee. There is no obligation to continue after the trial.

4. Fees and Payment

Monthly service fees are charged in advance at the beginning of each billing period. Fees are tiered based on your Meta ad spend level: Starter (up to S$2,000 ad spend) at S$1,500 per month, Growth (up to S$4,000 ad spend) at S$2,000 per month, Scale (up to S$8,000 ad spend) at S$2,800 per month, and Pro (up to S$12,000 ad spend) at S$3,500 per month. Enterprise pricing is available for ad spend above S$12,000 per month. Ad spend is billed directly by Meta to your own payment method and is separate from LeadRaptor service fees. All fees are stated in Singapore Dollars (SGD) and are exclusive of applicable taxes.

5. Billing and Cancellation

Service is provided on a month-to-month basis with no lock-in contract. You may cancel at any time. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial months. Tier upgrades take effect in the following billing cycle unless otherwise agreed. You are responsible for ensuring your payment method remains valid.

6. Your Responsibilities

You are responsible for providing accurate business information during onboarding, maintaining a valid and funded Meta Ads account, ensuring your Meta advertising complies with Meta's advertising policies, providing timely feedback on lead qualification criteria, attending booked meetings or providing advance notice of cancellation, and keeping your login credentials secure. You must not use the Service for any unlawful purpose or in any way that violates applicable laws, including Singapore's Personal Data Protection Act (PDPA).

7. Intellectual Property

LeadRaptor retains ownership of all platform technology, AI systems, workflows, and proprietary methodologies. Ad creatives, copy, and campaign structures developed for your account remain the property of LeadRaptor during the term of service. Upon termination, you retain ownership of your own business data, customer data, and any converted clients. LeadRaptor retains the right to use anonymised, aggregated performance data for internal purposes.

8. Confidentiality

Both parties agree to keep confidential any non-public information shared in connection with the Service. LeadRaptor will not disclose your business data, client information, or campaign performance to third parties except as required to deliver the Service or as required by law.

9. Limitation of Liability

LeadRaptor provides the Service on an as-is basis and does not guarantee specific lead volumes, conversion rates, or business outcomes. Meta platform performance, algorithm changes, and market conditions are outside our control. To the maximum extent permitted by law, LeadRaptor's total liability for any claim arising from the Service shall not exceed the total fees paid by you in the three months preceding the claim. LeadRaptor shall not be liable for indirect, incidental, consequential, or punitive damages.

10. Service Availability

LeadRaptor aims to maintain continuous service availability but does not guarantee uninterrupted operation. Scheduled maintenance, Meta platform outages, and technical issues beyond our control may result in temporary service interruptions. We will communicate planned downtime where possible.

11. Termination

Either party may terminate the Service at any time with written notice. LeadRaptor reserves the right to suspend or terminate your account immediately for breach of these Terms, non-payment, or use of the Service in a manner that poses legal, reputational, or operational risk. Upon termination, your access to the client portal will be revoked and active campaigns will be paused.

12. Governing Law

These Terms are governed by the laws of Malaysia. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Malaysia. Nothing in these Terms limits your statutory rights under applicable consumer protection legislation.

13. Changes to These Terms

LeadRaptor may update these Terms from time to time. We will notify you of material changes by email to the address on your account. Continued use of the Service after the effective date of any changes constitutes acceptance of the updated Terms.

14. Contact

For questions about these Terms, contact us at paul@leadraptor.io.